Appointments
How to make an appointment
The Medical Centre is available between 08:00 and 18:30, Monday to Friday, if you think you need to be seen or need to speak to someone, please call us and book an appointment. We operating a Care Navigation system which means that your problem will be assessed when you speak to us and you will be directed to the most a appropriate person to respond to your request. This may not always be a doctor, your issue may have been redirected to one of our Nurses or advice relayed via our Admin Team.
Changes to our appointment system.
The Welsh Government have requested that all GP Practices move towards a more blended form of appointments, offering on the day access, booked face to face or telephone appointments and some form of online access such as My Health Online.
Face to face and telephone appointments are available to book on the day. This can be done by contacting the surgery by telephone. You will be able to choose between face to face or telephone appointment with a GP.
We also run an emergency clinic each day for 'On the day Emergencies' only. The care navigators that take your calls will ask you what the emergency is. Depending on this information, you may be redirected to another service or put down for an appointment with the emergency doctor. You cannot choose who you see, it will be the emergency doctor for that day. Please call from 08.00 each morning if you think you need an emergency appointment. If your problem is not an emergency for that day, you will be offered a pre-bookable appointment instead.
Please Note: Our staff are operating under the instructions of the Doctors. The doctors are aware that the staff are asking you questions if you call for an emergency appointment and have approved this in order to maintain an effective emergency system. Please understand this and be courteous to our staff who are only following procedures. Please also bear in mind that all our calls are recorded and we operate a zero tolerance policy on patients being abusive or aggressive towards our staff.
Patients between the ages of 16 – 74 who have not been seen at the surgery for a period of 3 years may request a consultation with a GP, at which any appropriate enquiries and investigations will be made. Consultations can also be requested by patients over the age of 75, who have not been seen at the surgery for 12 months or more. If you are unable to attend the surgery for these checks because of your medical condition, a home visit may be arranged
Cancellations
If you cannot keep or no longer require your appointment, please notify us as soon as possible so that we can offer the appointment to someone else. You can cancel your appointment online or by replying to the text reminder. You cannot cancel an appointment within 1 hour of the appointment time; this is a failed appointment.